Request a refund

Would you like to request a refund? Fill in the form below so our team can review your request.

Refund request form

Fields marked with an asterisk are required.

Full name *

Email address *

Phone number

Ticket code *

Ticket type *

Refund amount (€) *

Purchase date *

Reason for request *

Additional information

Your information is used solely to review your request.

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A refund must be requested within 30 days of purchase.

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You must provide valid proof of purchase.

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The ticket must not have been used, even partially.

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The ticket must pass our authenticity check.

Our 3-step refund process

24–48 hours to review your request.

3–5 business days to process the refund.

An additional 2–3 days to receive the funds.